Policy

  1. Policy Agreement

    Our terms and conditions are as follows: 1. Same-Day Delivery is not available. Next day delivery is available in Lahore only. For all other cities, a time period of 2-3 days will be required. 2. Orders placed will be processed only after confirmation has been received from the customer via manual call (In case of Cash on Delivery) and in case of Credit Card payment, authorization from the Credit Card Processing Company will be required. 3. Order once confirmed, cannot be cancelled as it is booked with suppliers and couriers. 4. GiftOnline.pk reserves the right to cancel any order due to the following reasons: - Customer (when contacted) fails to confirm the order. - Order fails security checks. 5. Every effort shall be made to deliver exactly the same product as ordered. However, at times it may not be possible due to reasons beyond our control, such as non-availability in a certain region/city or the seasonal constraints. The customer will be asked for further processing. 6. The Pictures are for guidance purpose, We cover more than 158 cities of Pakistan and every city has there own way of presentation, whether it's cakes, flowers or fruit baskets and it is very difficult to post pictures of products of all the cities on one website. So the actual product may differ from the Picture. However, we fully guarantee the quality and quantity of the product mentioned on our website. 7. We reserve the right to offer substitute products for equal or greater value, in case of unavailability. These include all the products on GiftOnline.pk 8. Customer can give special instructions as a request in 'Order Form' regarding delivery timings, cake flavors, cake messages, fruits choices etc. However we do not guarantee to fulfill request(s) and no refund or cancellation is possible if request are not fulfilled. The Customer will be informed. 9. On Occasions like Eid, Valentines, Mothers Day, etc. We do not offer a same day delivery due to shortage of supplies. For occasional gifts, the order should be placed and confirmed 2 days before the occasion. 10. In case of supply difficulty, we reserve the full rights to change the flower colors and cake flavors (after the consent of the customer). 11. We use the best suppliers available in the country. However If you are unsatisfied with the quality of our items, please contact us with your order number and complaint within 2 days after delivery for replacement instructions. We do not offer refund, only replacement will be offered in such case. The product should be in its original unused form for return. Our customer service department will investigate the complaint. We do not entertain any complaints for eatables and perishable items as these products can neither be tasted before delivery nor the suppliers do offer any replacement to customers. 12. A refund is only possible if we fail to deliver your item on the due date. However if your order is on hold due to address problem or incorrect telephone number provided then in such case a refund will not be offered and we will deliver the item next day (after confirmation of the user). 13. We can never predict what awaits us, traffic jams, suppliers items not ready for delivery, law and order issues, rainy weather, etc. We unfortunately cannot guarantee delivery times. However, we will try our best to deliver within office hours though.